Bravest Heart has worked on various pieces of competitor and customer insight research for RCS.  We have trawled newspapers, visited stores, asked questions, investigated and sussed out many a process and experience. The results and insights gained have informed some of their current business practices and proven valuable in conversations with their partners. Our strength when it comes to research like this, is our ability to understand the situation or business requirement well, mobilise quickly and return with real, valuable insights in a relatively short time.